Gkart Privacy Policy

Last Updated: 12 June 2025

This privacy notice (Privacy Notice) describes the policies and procedures applicable to the collection, use, storage, disclosure and protection of Your information shared with Us while You use the Platform, and for the purpose of this Privacy Notice "We", "Us", or "Our" refers to Gkart, wherever context so require and the terms "You", "Your", "Yourself" or "User" refer to user of the Platform. We value the trust you place in us. That is why we maintain reasonable security standards for securing the transactions and your information.

Please read the Privacy Notice carefully prior to using or registering on the Platform or accessing any material, information or availing any services through the Platform.

This Privacy Notice specifies the manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by Us. This Privacy Notice does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites that You access or use in connection with the services offered on the Platform. By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept and agree to be bound by the terms and conditions of this Privacy Notice and consent to Us collecting, storing, processing, transferring and sharing information including Your Personal Information (defined below) in accordance with this Privacy Notice. Further, in case You are under the age of 18 years, You (i) accept and acknowledge that You are accessing the Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the Indian Contract Act, 1872 and such person has accepted this Privacy Notice on Your behalf to bind You; and (ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal guardian and have their express permission to use the services. We may update this Privacy Notice in order to comply with the business or regulatory or administrative requirements. If We make any significant changes to this Privacy Notice, We may endeavour to provide You with reasonable notice of such changes, such as via prominent notice on the Platform or any other communication channels on record. To the extent permitted under applicable law, Your continued use of the services after We publish or send a notice about the changes to this Privacy Notice shall constitute Your consent to the updated Privacy Notice.

1. Collection of Information

We collect various information from You when You access or visit the Platform, register or set up an Account on the Platform or use the Platform. You may browse certain sections of the Platform and the Content, without registering an Account on the Platform. However, to avail certain services on the Platform, You are required to set up an Account on the Platform. This Privacy Notice applies to information(s), as mentioned below and collected about You:

Personal Information

When you register or place an order with Gkart, we collect personal information such as your name, phone number, email address, and shipping/billing address. This information is used to identify you, process your orders, provide delivery services, and communicate updates regarding your purchases.

Sensitive Personal Information

We may collect limited sensitive personal information such as your financial data (e.g., card details, UPI ID) for completing payment transactions. This information is collected through secure, PCI-compliant third-party payment gateways. Gkart does not store your full payment details on its servers.

Transactional Information

Details related to your transactions on our platform including purchase history, payment method used, transaction value, and order timing are stored securely. We use this data to improve your experience, process returns/refunds, and provide personalized recommendations.

Location-Based Information

Gkart may access your approximate or precise location (with your consent) to offer features like nearest product availability, delivery slot estimation, or service coverage confirmation. Location data is used solely to enhance delivery efficiency and user convenience and is never shared with unauthorized parties.

2. Use of Information

We use the information in accordance with law, for the following:

• to create Your account and verification of Your identity and access privileges
• to provide You the access to the Products and services offered by Us, Sellers, or business partners and improve the services on the Platform that You request
• to resolve disputes, to manage Your requests and complaints, administer Our service and diagnose/ troubleshoot technical problems
• to help promote a safe service on the Platform and protect the security and integrity of the Platform, the services and the users
• to design and improve the products and services and customer relationship management processes
• to inform You about online and offline offers, products, services, and updates
• to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform
• to process and fulfil Your request for services or respond to Your comments, and queries on the Platform
• to audit, monitor and enhance Our internal processes for smooth functioning of Our Platform and also to ensure effectiveness of internal procedures
• to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to the services
• to identify and respond to security incidents and threats; to examine, prevent, and take corrective action against unlawful activities or suspected fraud, as part of audits or investigations carried out by Us or by regulatory authorities both within India and abroad
• to communicate important notices or changes in the services, use of the Platform and the Terms/policies which govern the relationship between You and Us, as applicable

3. Sharing of Information

a) Business Partners

We may share necessary customer information with trusted logistics providers, payment gateways, and service vendors who help us operate the Gkart platform. This includes delivery partners, payment processors, and customer service tools. These partners are contractually bound to use your information only for the intended purpose and are required to follow strict confidentiality and data protection measures.

b) Compliance with Law

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation or government request
• Protect and defend the rights or property of Gkart
• Investigate fraud, security breaches, or other potential violations
• Ensure the personal safety of users or the public in urgent situations

4. Security Precautions and Measures

Gkart takes your privacy seriously and has implemented reasonable security measures and safeguards to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, in compliance with applicable laws.

When you change or access your account information, we ensure the use of a secure server. However, it's important to note that the responsibility for maintaining the security and integrity of your account also lies with you. You are expected to take appropriate physical, managerial, and technical precautions at your end to protect your data, including your Personal Information.

Payment and Data Transmission Security

When you enter payment information on our platform, it is transmitted securely using encryption technologies. Despite these protections, we cannot guarantee complete security of any data transmission or that unauthorized third parties will never breach our systems or those of our partners.

We are not responsible for any disclosures caused by transmission errors, unauthorized third-party access, or other events outside our control. Your role in protecting your personal data is crucial—never share your login credentials or sensitive information with anyone.

Third-Party Liability Disclaimer

While we make every effort to protect your data, Gkart is not responsible for any security breaches or misuse of your Personal Information that occurs through:

• Third-party websites, apps, or services linked to or integrated with our platform
• Unauthorized disclosures or activities by third parties not under our control

You acknowledge and agree that by using the platform, you assume the responsibility of keeping your account and data secure to the best of your ability.

5. Retention of Your Personal Information

Gkart retains your Personal Information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required under applicable laws and regulations.

Wherever possible, we strive to store Personal Information and Sensitive Personal Information within India in secure environments. Once your data is no longer needed for the stated purposes, we either delete it or anonymize it so it can no longer be linked to you.

If you request that we delete your Personal Information, we will honor your request, unless we are legally required or permitted to retain certain information. For example, we may retain your information:

• To comply with legal obligations
• To prevent fraud, abuse, or security incidents
• To enforce our terms or protect our legal rights
• To resolve disputes or respond to regulatory authorities

In such cases, your information will only be retained for the duration necessary for the specific reason and will be handled with appropriate safeguards.

By accessing or using the Gkart website, app, or services, and by providing your information, you consent to the collection, use, storage, processing, and sharing of your Personal Information as described in this Privacy Policy. If you do not agree with the policy, we recommend that you discontinue the use of our platform.

6. Your Consent, Rights and Changes to Privacy Notice

As a user, you have the right to:

• Access the personal information we hold about you
• Correct or update your personal information
• Withdraw consent for the collection or processing of your information
• Request deletion of your personal information (subject to legal or operational exceptions)
• Restrict or object to certain forms of data processing

To exercise any of these rights, please contact us at 📧 support@Gkart.in with a clear description of your request. We will respond within a reasonable timeframe in accordance with applicable law.

Changes to this Privacy Notice

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. Whenever we make significant changes, we will notify you via email or through an in-app alert. The "Last Updated" date at the top of the policy will also be revised accordingly.

We encourage you to periodically review this page to stay informed about how we protect your information.

8. Children Information

We are deeply committed to safeguarding the privacy of minors and ensuring compliance with applicable laws pertaining to the collection and processing of the Personal Information of the children. We do not intentionally gather or request Personal Information from individuals under the age of 18. Our Platform is intended solely for those who are legally capable of entering into contracts as per the Indian Contract Act, 1872. If You have not reached the age of 18, You are prohibited from using the Platform unless supervised by Your parent or legal guardian. If we become aware that a child under the age of 18 has given their Personal Information, We reserve the right to stop the access to the Platform.

9. Contact

Please feel free to contact at this support@Gkart.in regarding any questions on the Privacy Notice. We will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding Our use of Your Personal Information. Except where required by law, We cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Notice or the privacy practices specified herein.