Gkart Refund Policy
Last Updated: 12 June 2025 - Please read this policy carefully before requesting a refund.
1. Eligibility for Refunds
You can request a refund if you receive products that are damaged, expired, defective, or wrongly delivered. Refund requests must be raised within 24 hours of delivery and should include clear photo or video proof.
2. Non-Refundable Items
Certain items are not eligible for refunds—especially perishable goods like fresh fruits, vegetables, dairy, and any opened or used product unless it is damaged or spoiled upon arrival.
3. Refund Process
Contact our customer support with your order details and proof of issue within 24 hours of delivery.
Our team will review your request and supporting evidence (photos/videos).
Once approved, we'll initiate your refund within 2-5 business days.
4. Refund Mode
Refunds are processed based on your original payment method:
- Prepaid orders: Amount will be refunded to the original payment source (UPI, debit/credit card, net banking)
- Cash on Delivery (COD) orders: You will be asked to provide your bank account or UPI ID for manual processing
5. How to Raise a Refund Request
To request a refund, please contact our customer support team with the following details:
- Your order number
- A brief explanation of the issue
- Photos or videos showing the problem (if applicable)
Reach us via:
Email: support@Gkart.in
6. Delayed or Missing Refunds
If your refund has not been received after 5 business days:
- First check with your bank or UPI app
- If the issue continues, contact our support with your refund reference number for assistance
7. Contact Us
Need help with a refund? We're here to assist.
Email: support@Gkart.in
We appreciate your trust in Gkart and are committed to resolving issues promptly.